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CUSTOMER SERVICE

LOCATIONS

FIND US AT THIS LOCATION

african-american-woman-works-call-center-operator-customer-service-agent-wearing-microphon
REPRESENTATIVES AND SKINCARE ADVISORS ARE AVAILABLE

MON-FRI: 10am - 5pm

SAT: 10am - 4pm

SUN: Closed

CALL US

+234 808 054 3221

CHAT WITH US​

Representatives and Skincare
Advisors are available:

MON-FRI: 10am - 5pm

SAT: 10am - 4pm

SUN: Closed

Our operations location

28 Alawode street,

Surulere, Lagos

Nigeria

Contact us

FREQUENTLY ASKED QUESTIONS

  • DO YOU ACCEPT PREORDERS?
    No. Not at this moment. Should this service ever become available, you will be notified.
  • DO YOU HAVE A WALK-IN STORE?
    There is no walk-in store at the moment. We are only available online,..
  • WHERE IS YOUR LOCATION?
    We are situated in Lagos State, Nigeria.
  • DO YOU OFFER WHOLESALE?
    No we do not currently. We do, however, have some discounted products on our website. Please, have a look.
  • I CHANGED MY MIND. CAN I RETURN OR EXCHANGE PRODUCTS?
    We do not accept returns, refunds, or exchanges for hygiene concerns. However, some conditions may necessitate a refund or exchange. For further information, please check our returns and refunds policy here
  • HOW CAN I CHECK THE STATUS OF MY ORDER?
    Your order status will be displayed on your account's order page. Please sign in to your account to check the progress of your order. If you did not sign up, please do so in order to track the status of your order.
  • CAN I MAKE CHANGES TO MY ORDER OR CANCEL MY ORDER AND GET A REFUND?
    Unfortunately, orders are processed immediately and we are unable to amend or cancel your order once it has been placed.
  • HOW MUCH DOES SHIPPING COST?
    Order weight, delivery location, and delivery method determine shipping costs. To find out how much your shipping will cost, please see the checkout page.
  • DO YOU OFFER SAME DAY DELIVERY?
    No. Typically, we deliver within Lagos in 3 business days and outside Lagos within 2-7 business days.
  • WHEN WILL YOU DISPATCH MY ORDER?
    Our standard turnaround time is 1-2 business days for dispatching orders.
  • CAN I OPT FOR A PICK UP?
    Yes, but at stipulated times. If you would like to schedule a pickup date, please call 08080543221 as soon as you have received a confirmation email.
  • IT IS PAST YOUR SPECIFIED DATE OF DELIVERY, WHY HAVEN'T I RECEIVED MY ORDER?
    We apologise for the delay in the delivery of your item. Kindly call 08080543221 and someone will be able to assist you.
  • THE PRODUCT I WANT IS OUT OF STOCK ON YOUR WEBSITE. WHEN WILL IT BE RESTOCKED?
    We apologize for any inconvenience, but products are restocked every 6-8 weeks. Please check back soon.
  • I CAN'T FIND A PRODUCT I WANT ON YOUR WEBSITE
    If after using the search bar you are unable to find the product, then we do not currently have it in stock.
  • ARE YOUR PRODUCTS GENUINE?
    Yes. Every product you buy on Skinificent is brand new and 100% genuine. Our products are purchased directly from the brand or their authorized distributors only.
  • DO YOU STOCKPILE?
    Yes we do. Nonetheless, please notify us of your decision to stockpile by calling +2348080543221 with your name and order number immediately after placing your order on our website.
  • DO YOU RECOMMEND PRODUCTS?
    Yes we do. In exchange for purchasing a ₦₦₦₦5000 store voucher, we will provide free product recommendations. Kindly, see link to purchase your voucher and proceed to your free product recommendation session.
  • DO YOU OFFER PAYMENT ON DELIVERY
    No.
  • WHAT PAYMENT METHOD DO YOU ACCEPT?
    We accept cards, bank transfers, and USSD payments via a secured online payment gateway(Paystack). We also accept direct bank transfer or deposit.
FAQs
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