top of page

STORE POLICIES

Skinificent was established with a single objective in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We do business with the same beliefs because we realise that better service equals loyal clients. Our store policies are detailed below, please have a look and contact us if you if you have more questions!

Shipping Policy

SHIPPING POLICY

Dispatch Time

We have a standard turnaround time of 1-2 days for dispatching orders placed on the website.

 

Delivery Timeline

Nationwide delivery.

Lagos State - Please allow 1-3 business days.

Rest of Nigeria - 3-7 business days.

 

Shipping Costs

Specific shipping costs to various locations are seen at checkout.

RETURN/REFUND/EXCHANGE POLICY

Return/Refund/Exchange Policy

​We are unable to provide refunds, accept returns, or exchange things due to a change of mind or other reasons owing to hygiene concerns.

 

With the exception of damaged, defective, or incorrect items delivered, all sales are final

 

In the unlikely event that the item(s) delivered is damaged or defective, please DO NOT accept it and contact us within 24 hours by telephone or email with details of your purchase. 

Upon receiving your query, our team will look into it and a replacement or refund will be instituted as the case may be.

Please allow 1-7 business days for processing returns or refunds(this does not include shipping time of replacements).

 

Please Note: All returns must be made within 24 hours (within Lagos) or 3-5 working days (outside Lagos) from when we receive your query (via email or call). Your products will not be eligible for a refund or replacement if you do not follow these guidelines. Refunds do not include any shipping and/or handling charges shown on the packaging slip or invoice.

 

To return your defective or damaged item, please ship to the address below.

 

Attn: Returns

Skinificent Skin Store
28 Alawode street                                                                  
Kilo, Surulere
Lagos, Nigeria
+234 8080543221

bottom of page